Edit/Update: This issue has been solved. I want to thank the Freedom team, I appreciate the help and the time of everyone who got involved.
I am partnered with the Freedom Network with a channel that has grew to 100,000+ subs in a few months. There is a Spanish support employee that put himself as my referral and is taking 15% of my channel earnings without my authorization and this is not inside the contract that I signed.
I opened a ticket in English and contacted an employee through Discord to redirect the ticket to the English support team for an unbiased solution to this issue, unfortunately for some reason my ticket was redirected again to the Spanish support team and they keep refusing to remove that referral, even when I provide proofs that this Spanish support employee did not referred me, as my channel joined Freedom in Sep 4, 2017 and about 1 month later (Oct 2 2017), this referral appeared in my dashboard without my authorization.
I want that referral removed because someone that I don't know, never talked to, did not referred me and did not contribute in the creation or the expenses of my channel, is taking 15% of my channel revenue.
I love the Freedom network and it's benefits played a big role in the growth of my channel, I'm about to create a new channel and I want to stay with the Freedom Family, but if this doesn't get solved, I will have to go in a time to another network.
My channel page shows the join date:
Email that I got when this happened:
Date:
This issue is taking more than 9 days to be solved since I opened the ticket, I tried to solve it privately, unfortunately the Spanish support team keep refusing to remove that referral or reach an agreement with me. 2 days ago I contacted someone from the support in the Freedom Discord server to redirect the ticket for the second time to "Support Escalations" of the English support team and he did so, unfortunately yesterday, my ticket was redirected yet again by someone to the Spanish support team.
Keep in mind Youtube's Best practices for MCNs, the third point
This person did not refer me, I gave no authorization to do this and this is not in the contract that I signed. Now tell me, was this action "honest and transparent"?
I am partnered with the Freedom Network with a channel that has grew to 100,000+ subs in a few months. There is a Spanish support employee that put himself as my referral and is taking 15% of my channel earnings without my authorization and this is not inside the contract that I signed.
I opened a ticket in English and contacted an employee through Discord to redirect the ticket to the English support team for an unbiased solution to this issue, unfortunately for some reason my ticket was redirected again to the Spanish support team and they keep refusing to remove that referral, even when I provide proofs that this Spanish support employee did not referred me, as my channel joined Freedom in Sep 4, 2017 and about 1 month later (Oct 2 2017), this referral appeared in my dashboard without my authorization.
I want that referral removed because someone that I don't know, never talked to, did not referred me and did not contribute in the creation or the expenses of my channel, is taking 15% of my channel revenue.
I love the Freedom network and it's benefits played a big role in the growth of my channel, I'm about to create a new channel and I want to stay with the Freedom Family, but if this doesn't get solved, I will have to go in a time to another network.
My channel page shows the join date:
Email that I got when this happened:
Date:
This issue is taking more than 9 days to be solved since I opened the ticket, I tried to solve it privately, unfortunately the Spanish support team keep refusing to remove that referral or reach an agreement with me. 2 days ago I contacted someone from the support in the Freedom Discord server to redirect the ticket for the second time to "Support Escalations" of the English support team and he did so, unfortunately yesterday, my ticket was redirected yet again by someone to the Spanish support team.
Keep in mind Youtube's Best practices for MCNs, the third point
This person did not refer me, I gave no authorization to do this and this is not in the contract that I signed. Now tell me, was this action "honest and transparent"?
Last edited: